This Cancellation & Refund Policy explains how cancellations, refunds, and service interruptions are handled for Bus14 users.
1. Subscription Cancellation (Parents – B2C)
- Parents may request cancellation before the start of a new billing month.
- Cancellation requests must be submitted through the app or via 📧 info@bus14.co.
- Once cancellation is confirmed, no future charges will be applied.
2. Refund Policy (Parents – B2C)
- Monthly subscription fees are non-refundable once the service month has started.
- Refunds may be approved only in the following cases:
- Service was never activated.
- Continuous service failure caused by Bus14.
- Duplicate or incorrect payment.
- Approved refunds will be processed using the original payment method.
3. Service Interruption or Delay
If Bus14 fails to provide transportation due to operational reasons:
- A suitable replacement solution will be provided, or
- A partial credit may be applied to a future billing cycle.
4. Schools, Companies & Compounds (B2B / B2B2C)
- Cancellation and refund terms for schools, companies, or residential compounds are governed by separate signed contracts.
- Any refunds, credits, or penalties will follow contractual terms.
5. App Store Purchases
If a subscription was purchased through:
- Apple App Store, or
- Google Play Store
Refunds are subject to the respective store’s policies. Bus14 does not control or process App Store refunds directly.
6. Policy Changes
Bus14 reserves the right to update this policy at any time. Updates will be published at https://bus14.co/privacy-policy.