Question 1

How do I sign up?

Accepted Answer

Download the Bus14 app, create your profile, add your child and school details, and we'll match you to a captain. Most families go live within 48 hours.

Question 2

Which cities do you operate in?

Accepted Answer

We currently operate across major cities in Egypt (Cairo, Giza, New Cairo, Alexandria) and Saudi Arabia (Riyadh and expanding).

Question 3

Do you cover my child's school?

Accepted Answer

We cover hundreds of schools and add new ones every week. Enter your school in the app to check — if it's not listed, let us know and we'll prioritize it.

Question 4

How are captains vetted?

Accepted Answer

Every captain passes a criminal background check, driving record check, and vehicle inspection. They complete training on child safety protocols before their first trip.

Question 5

Can I track my child in real time?

Accepted Answer

Yes. Every trip is tracked live in the app, with automatic pickup and drop-off notifications.

Question 6

What if there's an emergency?

Accepted Answer

Captains are trained on emergency protocols, and our 24/7 support team is one tap away. Every vehicle is connected.

Question 7

What happens if a captain is late or doesn't show up?

Accepted Answer

Our support team monitors every trip live. If a captain is late or absent, we reach out immediately and arrange a backup as fast as possible.

Question 8

Is a backup captain available when needed?

Accepted Answer

Yes. We maintain a network of standby captains ready to step in when needed — so your child's ride isn't disrupted.

Question 9

How much does it cost?

Accepted Answer

Pricing depends on your route and schedule. Most families pay monthly with installments — no upfront cost. You'll see a quote in the app before confirming.

Question 10

Can I pause or cancel?

Accepted Answer

Yes. You can pause your subscription during school breaks and cancel any time — no long-term lock-in.

Question 11

Is there a loyalty program?

Accepted Answer

Yes. Active families earn monthly cashback, referral rewards, and discounts from partner brands.

Questions parents ask most.

Getting started

Safety

Payments

Keep exploring Bus14

Ready to get started with Bus14?